Frontier Airlines Cancellation Policy: Everything You Need to Know

Frontier Airlines is well-known for its budget-friendly flights, offering passengers affordable travel options across various destinations. However, when it comes to cancellation policies, travelers need to be aware of the rules and guidelines to avoid unexpected fees or complications. Whether you’re canceling due to a change of plans or unforeseen circumstances, understanding the Frontier Airlines cancellation policy can help you make more informed decisions.

In this guide, we’ll cover every aspect of the cancellation policy, including cancellation fees, how to cancel, refund eligibility, and what you should know about Frontier Airlines’ flexible policies.

What is Frontier Airlines’ Cancellation Policy?

Frontier Airlines has a specific cancellation policy designed to accommodate its low-cost flight model while providing passengers with various options to manage their bookings. If you’re considering canceling or modifying a flight, here’s a detailed overview of what you need to know.

1. 24-Hour Risk-Free Cancellation

Frontier Airlines offers a 24-hour risk-free cancellation window for passengers. If you’ve booked your flight directly through Frontier Airlines and your departure is more than 7 days away, you can cancel your flight within 24 hours of booking for a full refund without incurring any cancellation fees.

This policy applies to all fare types, giving passengers peace of mind when making travel arrangements.

2. Standard Cancellation Fees

For cancellations made after the 24-hour risk-free window, Frontier Airlines charges a cancellation fee. The fee amount depends on when you cancel your flight and whether you have purchased travel insurance or Frontier’s “WORKS” bundle, which offers more flexibility. Here’s a breakdown of the general cancellation fees:

• Cancellation within 60+ days before departure: No fee
• Cancellation within 59-7 days before departure: $49 fee
• Cancellation within 6 days before departure or after check-in: $79 fee

These fees are subject to change, so it’s important to review the terms and conditions of your booking carefully.

3. Refund Eligibility

Frontier Airlines generally does not offer refunds for non-refundable tickets unless the cancellation is made within the 24-hour window. However, if you purchased a refundable ticket or the WORKS bundle, you are eligible for a full refund, minus the cost of the WORKS bundle itself.

If your ticket is non-refundable, you may still receive a credit that can be applied to future flights with Frontier Airlines. Keep in mind that this credit will expire 90 days after the cancellation date.

Cancellations Due to Unforeseen Circumstances

Frontier Airlines understands that emergencies or unforeseen circumstances may arise, and in some cases, they may waive cancellation fees or offer additional assistance. Examples include:

• Severe illness or injury
• Death of a passenger or immediate family member
• Military orders or duty

To be eligible for these exceptions, documentation is typically required, such as a doctor’s note or official military orders. It’s best to contact Frontier Airlines’ customer service directly in these cases to explore your options.

How to Cancel Your Frontier Airlines Flight?

Canceling a Frontier Airlines flight is simple and can be done in a few steps:

1. Online: Visit Frontier Airlines’ website and navigate to the “My Trip” section. Enter your booking confirmation number and last name to access your reservation. From there, you can select the option to cancel your flight and view any applicable fees or refunds.
2. Over the Phone: If you prefer to speak with a representative, you can call Frontier Airlines’ customer service team to assist you with canceling your flight. Keep in mind that additional fees may apply if you cancel over the phone instead of online.
3. Through the Frontier Mobile App: You can also manage your booking, including cancellations, through Frontier Airlines’ mobile app, available for both Android and iOS devices.

6. The WORKS Bundle: A Flexible Option

Frontier Airlines offers a package called the WORKS, which provides enhanced flexibility when it comes to cancellations and changes. For an additional fee, the WORKS bundle includes:

• Refundable tickets: You can cancel or change your flight for free and receive a full refund.
• Seat selection: Choose your seat in advance without extra charges.
• Priority boarding: Enjoy boarding the plane early.
• One carry-on bag and one checked bag: Baggage fees are included.

The WORKS bundle can be a great option for travelers who need more flexibility with their travel plans and want to avoid any potential cancellation fees. Frontier Airlines cancellation policy becomes less restrictive when the WORKS bundle is purchased, giving you peace of mind.

7. Changes to Your Flight

In addition to cancellations, you might also need to modify your Frontier Airlines reservation. Changes, such as date or time adjustments, are subject to fees based on when the change is made:

• Changes made 60+ days before departure: Free
• Changes made within 59-7 days before departure: $49 fee
• Changes made within 6 days of departure: $79 fee

Just like cancellations, if you purchased the WORKS bundle, you can change your flight for free without any additional charges.

8. Cancellation Policy for Award Flights

Frontier Airlines allows you to redeem Frontier Miles for award flights. However, if you need to cancel an award flight, the cancellation policy differs slightly:

• If you cancel within the 24-hour risk-free window, your miles will be fully refunded without any penalty.
• For cancellations outside the risk-free window, you’ll need to pay a standard cancellation fee of $75.

Remember, if you’re a Frontier Elite member, you are eligible for free changes and cancellations on award flights, making it a more attractive option for frequent flyers.

9. Third-Party Bookings

If you booked your Frontier Airlines flight through a third-party website (such as Expedia, Priceline, or Orbitz), you’ll need to follow that platform’s cancellation policies and procedures. Third-party sites often have different terms, and while Frontier Airlines may allow cancellations, any refunds or credits will depend on the third-party’s policy.

It’s advisable to carefully review the terms and conditions before booking your Frontier Airlines flight through a third-party provider to avoid any misunderstandings.

10. Tips to Avoid Cancellation Fees

Here are a few tips to help you avoid cancellation fees and make the most of your Frontier Airlines booking:

• Book with the WORKS bundle: If you anticipate any changes to your travel plans, the WORKS bundle is worth the extra cost.
• Use travel insurance: Consider purchasing travel insurance to protect yourself from unexpected cancellations due to emergencies or changes in plans.
• Cancel within the 24-hour window: Always aim to finalize your plans within 24 hours to take advantage of the risk-free cancellation period.

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Conclusion

Frontier Airlines offers a range of cancellation options to meet different traveler needs, from the risk-free 24-hour window to flexible fare options like the WORKS bundle. While budget airlines like Frontier have stricter policies compared to legacy carriers, being aware of the Frontier Airlines cancellation policy can help you avoid costly fees and ensure a smooth experience.